Field Service Representative (FSR) – Twentynine Palms, CA

Twentynine Palms, CA
Full Time
Mid Level

Position Summary

SITE 525 is seeking a highly motivated Field Service Representative (FSR) to support our United States Marine Corps customer at Twentynine Palms. This role is integral to the development, delivery, and sustainment of realistic multi-domain training environments that enable units to rehearse Information Operations, Cyber, Electronic Warfare, and complex operational problem sets inside the SITE platform.

The FSR acts as the primary on-site interface between the customer and the company—translating USMC training objectives into actionable build requirements, advising on scenario design, and ensuring the technical and operational fidelity of the environment.

Key Responsibilities

  • Serve as the on-site technical and operational expert for the SITE platform at Twentynine Palms.

  • Work directly with USMC training staff, exercise controllers, and unit leadership to understand training objectives and convert them into platform requirements.

  • Design and support the construction of realistic multi-domain operational environments—including information, influence, and cyber components—inside the SITE ecosystem.

  • Coordinate closely with internal teams (product, engineering, IO, cyber, EW) to communicate customer needs, timelines, and training priorities.

  • Provide day-to-day support during exercises, rehearsals, and scenario development cycles.

  • Troubleshoot user issues, provide operator instruction, and ensure platform uptime and readiness.

  • Deliver briefings, documentation, and feedback to stakeholders at both SITE and USMC.

  • Travel as required (including OCONUS) to support customer events, demonstrations, or expansion to additional sites.

Required Skills & Experience

  • Strong working knowledge of Information Operations / Influence Operations, including employment in training or operational contexts.

  • Ability to translate high-level training objectives into realistic technical and scenario requirements.

  • Excellent communication skills—able to brief senior leaders and collaborate across diverse technical and operational teams.

  • Proven ability to operate independently in a fast-paced, evolving environment.

  • Comfort with modern software tools and web-based platforms.

Nice to Have

  • Prior DoD experience, especially with USMC, SOF, or joint/coalition training environments.

  • Experience supporting large-scale exercises, CTC rotations, or MDO/IO scenario development.

  • Prior experience as a FSR, instructor, or operational planner.

Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds, but may vary depending on the position. Regular and predictable attendance is essential.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status, and any other characteristic protected by federal, state, and local law.

If you are unable to apply through the portal and need to speak to someone about necessary accommodations to apply, please email accommodation@idsinternational.com and we will follow up with you. Do not submit resumes and applications through this email.

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